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Originally Posted by Nemesis
By comparisoon to this time last year, they appear to be improving ....... on their Net customer movement anyway ( -29,000 to +56,000).
The service does seem to be improving in general too, as has been noted there are far fewer NTL hell stories appearing ..... or is it the state of the forum ... or do people just not know about us ?
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Censorship plays a role on these forums. Those who post negative remarks at NTL often have their lives made difficult on these forums. Things are so bad you can't even mention certain words.
At the moment, the new customers are probably taking advantage of NTL special offers - well who would turn down free services. A year ago, the net loss of customers leaving NTL was reduced which meant NTL were gaining new customers. After 12 months of rubbish customer services they have voted with their feet at the end of their 12 months contract. I expect the number of customers leaving NTL to increase, unless of course ntl are willing to bribe them with more special offers.