Cable Forum - View Single Post - NTL

parkylad · 12-06-2006, 11:58

I hope someone in this thread might be able to help me with a problem I'm having with NTL billing as I am having no joy with Customer Services.

Recently I changed jobs and am in the fortunate position of my new company paying for my home broadband. I rang NTL back in March and informed them to send my bill to my company address and it will be paid by cheque or some other method. They told me that they are cancelling my direct debit and they were setting up my bill to come to the new address. A month later and no bill had arrived at work so I rang NTL and again was told that the new address was OK and I sould receive a bill soon. This has been repeated every couple of weeks up until now. I have tried getting through to the billing department with no success and none of CS representatives can understand why I am not getting my bill. I am very worried now as I will be cut off at any time due to non-payment of bill.

Could anyone offer me any advice?

12-06-2006, 11:58	#72
parkylad Inactive Join Date: Jun 2006 Posts: 1	Re: NTL - New Billing system Problems I hope someone in this thread might be able to help me with a problem I'm having with NTL billing as I am having no joy with Customer Services. Recently I changed jobs and am in the fortunate position of my new company paying for my home broadband. I rang NTL back in March and informed them to send my bill to my company address and it will be paid by cheque or some other method. They told me that they are cancelling my direct debit and they were setting up my bill to come to the new address. A month later and no bill had arrived at work so I rang NTL and again was told that the new address was OK and I sould receive a bill soon. This has been repeated every couple of weeks up until now. I have tried getting through to the billing department with no success and none of CS representatives can understand why I am not getting my bill. I am very worried now as I will be cut off at any time due to non-payment of bill. Could anyone offer me any advice?