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Originally Posted by etccarmageddon
they aren't NTL associates though - are they? they're staff from a dodgy Indian company sub contracted from NTL. and their responses clearly are crap.
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While they are on the end of an NTL line, as far as I'm concerned they are employed by NTL, however indirectly. My point is, that whoever employs them, is clearly failing to provide proper training & communication - calling the front line staff 'idiots' does not address that problem. I'm not defending the 'service' being provided, just suggesting that the person you first contact on the phone is not the root cause of the problems with that service.
