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Originally Posted by Chrysalis
customers replace their hardware if it breaks saving ntl even mor emoney
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From my experience when i was on service and repair. Customers would still demand NTL replace faulty kit even if its not supplied by NTL. Trust me i have had to deal with customers like that and they always said the same thing. I pay your wages and if you dont repair or replace it i will go somewhere else. So the simple answer for NTL is to supply the cheap stuff and then cover the cost if and when it breaks.