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Originally Posted by neoapple
well from what the tech support guy said on the phone there was some major issue with my STB apparently. Although he did not say what it was
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Probably because he had no clue. I've worked at NTL in the faults department for STB's and have been told to pretty much fob people off to get them off the phone rather than spend time investigating seriously. Half the time I'm pretty sure NTL have no clue as to what the problem is either. Look at the cable tv issues, half the time they resolve themselves. I've had engineers out on numerous occasions who seem to have done barely anything at all. Nowadays I don't even bother getting an engineer unless it's obviously serious because I know from inside experience the procedure is a waste of time. Half the time the box will be working again on it's own at some point.
I won't say this is the same for all departments or staff but the experiences I had there and the times I've been on this side of the fence calling with problems have usually amounted to the same thing.