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Engineers no show
in 2 weeks time, i will be moving from NThell on all packages, as they are getting that bad now, that they just dont give a sh*t about the customer.
I actually went about 48hrs without any internet, and had hit and miss for a week, so when i rung them, they decided to book an engineer for saturday morning between 8 and 1.
I stayed in ALL morning and there not an engineer in site, no phone call, e-mail etc, tell me either, so i rung up the useless people at ntl and i was quoted the following " The problems that we were experiencing have now all been resolved so the engineer was cancelled"
The communication from them is abosolutely appalling, if they arent going to send an engineer out what does it take to make a quick call to explain why and ask if there is still a need for them to visit, as i am pretty sure if it was they other way round they wouldnt be happy coming out and nobody being in when they turn up
A very ****ed off, near ex-NTL customer
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