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Originally Posted by codebreaker
sorry , i did not really get your point . I represent technical support , not customer services . I think you are mugging up Customer service a.k.a Sales and Techncial Support . Your pin no is generated by Sales , so it's useless to blame the techncial support .
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'mugging up' is quite an interesting phrase for someone from India to use
I think it's fair to say that customers don't give two hoots who generates what, the service being delivered and charged for without being ready to use is unacceptable and is a violation of UK consumer law. This is totally unacceptable by any reasonable standards and is illegal.
I can't say it surprises me though, this is the company that spent tens of millions on a new billing system and is now taking up the system Telewest have used. A victory of an industry standard system over the one ntl had built for them at obscene cost based on a Microsoft platform.
Proprietary software rarely pays I guess, and industry standards are standards for a reason. The migration of legacy systems to Harmony was far from painless as I understand it, a fairly poor reflection on the system that was supposed to make these migrations so simple.