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Originally Posted by codebreaker
so it's useless to blame the techncial support .
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Umm, I think he's blaming NTL. I don't think customers really care about NTL's internal communications problems or convoluted procedures.
He's ordered a service from NTL and NTL hasn't delivered. It really doesn't matter to him (or the Trading Standards office) whether it was NTL Sales or NTL Tech Support that's causing him the problem.