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Originally Posted by Jon T
No offence to you, but it doesn't inspire much confidence when NTL technical support operatives don't know how their product works.
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In defence, i think it is very good that someone comes here to find out more about products
When I used to work in ntl the information available through the official channels which far inferior to what i learnt by googing and visiting this and other forums.
I also don't think it is a fundamental part of the technical support role to know how proxies work- in two and a half years of working there, no customers asked me to explain it.
codebreaker... feel free to post as many questions as you like on the forum, there are lots of knowledgable people around and if we can help you gain more knowledge this will help you, plus our member base who are ntl customers because they will be getting superior technical support from you