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Originally Posted by dev
first, how is it their fault they get attacked?
secondly, being a target of a DDoS attack isn't always something you can stop
thirdly, if it's under investigation by the police they aren't allowed to say anything and how many of NTL's customers would understand the problem?
fourthly, a generic email would only say there was problems, generic emails don't give details
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Of course it's not their fault they get attacked just like it's not your fault if your house get broken into. The things is that the more you do to stop people breaking into your house (window locks, alarm etc), the less likely it is to happen.
Using that logic it worries me that NTL have now been hit three times in as many weeks - not forgetting that this also happened in March -
http://www.cableforum.co.uk/article/...service-attack. If my house got burgled once I'd make sure I got better locks and did something about it. I'm not confident that NTL are learning from the experience.
How many other ISP's have been hit in similar ways? It's not something they would shout about but you certainly don't read about other users experiencing similar issues with, say, Wanadoo, Tiscalli etc.
Staying with the burglary simile, chances are the potential robbers find an easier house to break into without the extra defences and I wonder if NTL are that easier house, so to speak. Of course it could be that, as one of the leading ISP's in the UK, NTL are a prime target for this kind of thing but it also follows that they should do more to prevent it.
Obviously if things are being investigated by the Police then they may not be able to say anything but it is common courtesy and customer service to at least issue a proper apology, a basic explanation of the problem and to say that they are doing something to stop it happening in the future (if they indeed are).