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Originally Posted by MFKR78
This is what disgusts me about NTL. The level of customer service is nothing short of a shambles.
I mean firstly it's bad enough that they get repeatedly attacked and are too slow to do anything about it. Then they keep everybody in the dark and effectively sweep it under the carpet unless you continue to push and make a big fuss. Now on top of those you get a generic e-mail back which they can't even be arsed to spell properly.
I'd love to think now that Branson is on board things will change, even though he's currently a silent partner I was under the impression it would be changing to Virgin TV? If so I'm certain he won't have the image of the company under his name anywhere near as bad as NTL's currently is.
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first, how is it their fault they get attacked?
secondly, being a target of a DDoS attack isn't always something you can stop
thirdly, if it's under investigation by the police they aren't allowed to say anything and how many of NTL's customers would understand the problem?
fourthly, a generic email would only say there was problems, generic emails don't give details