Thread: NTL/Telewest Moving To India??
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Old 10-06-2006, 09:03   #6
WHISTLED
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Re: NTL/Telewest Moving To India??
Im a Manager with ntl: and I have no more information than you so far evrything has remained at the top level.

The contract and management transfer of the Swansea ntl: office to IBM was the first step to closure, to be replaced by IBM's offshore operation.

I suspect all fault centres (Telewest) will follow. I think the transferring of people over to IBM under TAUP is to give them time to train up off shore and undoubtedly avoid some hefty redundancy payments.

You only need to look at our leaders history with LLoyds TSB to see a little of our future they use a handull of small on shore offices but most of their calls are routed to India.

The company is hoping to have a consolidated Customer Management System early next year assuming as always this takes a little longer as it alsways does most jobs in areas like customer services will be safe until then.

We announced 5000 job losses that could only really be achieved by losing customer facing staff
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