Cable Forum - View Single Post - Opening hours of department dealing with cancelations?

luna · 09-06-2006, 22:47

omg there are people on this forum who actuall talk sense!!!

i think retentions should have a "no" week - one week of not offering the world and the universe to every single customer who comes through - just helping the one who have the notes to back it up that something has gone wrong and they need help - i think they would be suprised by how much money the department would save and how many customer wouldnt cancel!!!

i am sick of telling customers for example - no you cant have a sliver box just because it goes with your new tv them threatening to cancel and retentions having one out to them within 48 hours and offering money here there and everywhere.

09-06-2006, 22:47	#45
luna Inactive Join Date: Jun 2006 Age: 42 Posts: 8	Re: Opening hours of department dealing with cancelations? omg there are people on this forum who actuall talk sense!!! i think retentions should have a "no" week - one week of not offering the world and the universe to every single customer who comes through - just helping the one who have the notes to back it up that something has gone wrong and they need help - i think they would be suprised by how much money the department would save and how many customer wouldnt cancel!!! i am sick of telling customers for example - no you cant have a sliver box just because it goes with your new tv them threatening to cancel and retentions having one out to them within 48 hours and offering money here there and everywhere.