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Originally Posted by Chrysalis
PIA of course ntl have royally messed up there, they have set a precedent when they started this sham of a discount policy meaning people ring up and expect the same because of this precedent.
Personally I think they should either say tough luck to anyone new trying it on (which they are going to do soon from what I heard one of £20 caps on discounts not ongoing) or even better since noone on discounts is tied up long term they just say starting from next bill the discount is cancelled if you dont like it you free to leave.
Like james henry has said many times before that leaves ntl making more profit and they can then improve their service, these penny pinchers will go of to talk talk and the like realise what a mistake they made and with any luck they willcome back to ntl and pay the full price. If not then no big loss.
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No, it doesn't leave them making more profit if I leave. That was why I asked you about your understanding of the business.
As long as keeping me makes a positive contribution, i.e revenue > variable costs associated with supplying me with the service, it is in their interests to keep me as a customer.
I assure you that supplying bb at half the current retail price will still make a positive contribution for NTL.