Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Billj · 08-06-2006, 21:43

Truly, they are awful. After moving two and a half years ago and taking TV/Telephone service with me, they were unable to provide me with a telephone line because "there weren't enough in the street", but was promised that this would be resolved soon. After numerous calls over a year and a half of being "ping-ponged" back and forth between sales and technical services I gave up the ghost.

In February this year, despite my aversion to Murdoch I subscribed to Sky TV+ and informed NTL of termination of my cable TV contract. Unlike the NTL subcontract installers, the SKY man was local and a SKY employed technician. He was punctual, courteous, clean and efficient. He was done in less than an hour of arriving FOUR DAYS from when I ordered online.

That's when it really went down hill with NTL. After noticing I was still being billed I cancelled my Direct Debit with my bank rang CS to make them aware of the situation. They acknowledged that I had notified them of my cancellation and the fact that they owed me two months rental. I was told that I was no longer active and that I would receive a cheque within 30 days.

I was told the same thing in Aprill and that it was an administrative oversight and then the same thing again this week, with the little rider that my account was still "live" and that it takes 30 days to deactivate. Coincidentally, it takes 30 days to issue the check. Am I going to wait another 30 days to be told the same thing again? Am I heck. They provide you with no real access to their organisation other than through their customer service numbers and those operators will lie to you and refuse to put you through to supervisors/managers. So what are the options?

08-06-2006, 21:43	#743
Billj Inactive Join Date: Jun 2006 Posts: 2	Re: NTL Customer Services: Your personal experience Truly, they are awful. After moving two and a half years ago and taking TV/Telephone service with me, they were unable to provide me with a telephone line because "there weren't enough in the street", but was promised that this would be resolved soon. After numerous calls over a year and a half of being "ping-ponged" back and forth between sales and technical services I gave up the ghost. In February this year, despite my aversion to Murdoch I subscribed to Sky TV+ and informed NTL of termination of my cable TV contract. Unlike the NTL subcontract installers, the SKY man was local and a SKY employed technician. He was punctual, courteous, clean and efficient. He was done in less than an hour of arriving FOUR DAYS from when I ordered online. That's when it really went down hill with NTL. After noticing I was still being billed I cancelled my Direct Debit with my bank rang CS to make them aware of the situation. They acknowledged that I had notified them of my cancellation and the fact that they owed me two months rental. I was told that I was no longer active and that I would receive a cheque within 30 days. I was told the same thing in Aprill and that it was an administrative oversight and then the same thing again this week, with the little rider that my account was still "live" and that it takes 30 days to deactivate. Coincidentally, it takes 30 days to issue the check. Am I going to wait another 30 days to be told the same thing again? Am I heck. They provide you with no real access to their organisation other than through their customer service numbers and those operators will lie to you and refuse to put you through to supervisors/managers. So what are the options?