Thread: NTL won't cancel my account
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Old 08-06-2006, 17:51   #13
Vlad_Dracul
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Re: NTL won't refund my overcharge
Quote:
Originally Posted by DesG
Hi,


I hope someone here can help.

I was overcharged by £645.73 by NTL, and have spent the last year trying to get it refunded.

Every time I phone NTL, they agree that I have been overcharged, and they promise to sort it out, but nothing ever happens. The last 5 or 6 times I rang, I said I wanted to cancel, and got put through to retentions who promised to sort it out, but even they havn't managed to resolve it.

I sent 2 recorded delivery letters, and havn't had a reply to either.

I hope someone can help, as it is now well beyond a joke!

Cheers, Des.
Yes, i can help, simply do a web search for the court services money claim on line and submit a summons via the small claims court. This will get their attention. Its a waste of time trying to communicate with NTL. They arent very good at it AND they wont let anyone cancel.
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