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edwards55 · 08-06-2006, 17:29

I had broadband istalled but found the service from ntl very poor. When the engineer called he told me to set up with my PIN from the welcome pack but I hadn't received this so he told me to call Tech support. I did this but they told me I needed to ring customer service, which I did, but it was closed until 11am. I rang back and waited 25 mins for my call to be answered. I was then given a PIN which was invalid and the cutomer service officer told me she couldn't do anything else to help me. (!). I then rang Tech support again and they took me through a manual set up process which took ages and will have cost me a fortune on my phone bill. I have still not had my welcome pack, or a satifactory response to my feedback left on the ntl web page.
While the engineer was here I asked him to check my tv box signal as we experience picture freeze and can't use "on demand". He did this and said the signal was weak and would get someone to call. They didn't so I rang cust service again and still no one has been. What do you have to do to get someone to come out!!??

08-06-2006, 17:29	#1
edwards55 Inactive Join Date: Jun 2006 Posts: 2	ntl broadband set up problem I had broadband istalled but found the service from ntl very poor. When the engineer called he told me to set up with my PIN from the welcome pack but I hadn't received this so he told me to call Tech support. I did this but they told me I needed to ring customer service, which I did, but it was closed until 11am. I rang back and waited 25 mins for my call to be answered. I was then given a PIN which was invalid and the cutomer service officer told me she couldn't do anything else to help me. (!). I then rang Tech support again and they took me through a manual set up process which took ages and will have cost me a fortune on my phone bill. I have still not had my welcome pack, or a satifactory response to my feedback left on the ntl web page. While the engineer was here I asked him to check my tv box signal as we experience picture freeze and can't use "on demand". He did this and said the signal was weak and would get someone to call. They didn't so I rang cust service again and still no one has been. What do you have to do to get someone to come out!!??