Cable Forum - View Single Post - New modem, bandwidth upgrade, horrible speed drop!

ianpstark · 08-06-2006, 18:11

Thanks guys! I cannot believe I missed the link - I searched for a good five minutes!

Anyway, the sad news is:

1st 512K took 5172 ms = 99 KB/sec, approx 816 Kbps, 0.8 Mbps
2nd 512K took 5516 ms = 92.8 KB/sec, approx 765 Kbps, 0.75 Mbps
3rd 512K took 4484 ms = 114.2 KB/sec, approx 941 Kbps, 0.92 Mbps
4th 512K took 3875 ms = 132.1 KB/sec, approx 1089 Kbps, 1.06 Mbps

Overall Average Speed = approx 903 Kbps, 0.88 Mbps

I'm guessing this is indicative of a problem that needs to be reported to NTL. Meanwhile, does anyone have any thoughts about why it should drop so suddenly and so much?

Cheers.

Ian . . .

---------- Post added at 17:11 ---------- Previous post was at 16:05 ----------

UPDATE:

I found a tier level check at NTL which, to my horror, told me I was on the 1mb service! AAARRRGGGHHHH!!!

A call to Customer Services (I was talking to a human being within 30 seconds) had the problem rectified within about three minutes - during which time I also upgraded my package to include the unlimited calling plan.

New test results:

1st 512K took 547 ms = 936 KB/sec, approx 7713 Kbps, 7.53 Mbps
2nd 512K took 500 ms = 1024 KB/sec, approx 8438 Kbps, 8.24 Mbps
3rd 512K took 468 ms = 1094 KB/sec, approx 9015 Kbps, 8.8 Mbps4th 512K took 907 ms = 564.5 KB/sec, approx 4651 Kbps, 4.54 Mbps

Overall Average Speed = approx 7454 Kbps, 7.28 Mbps

I am a) a happy bunny and b) my faith in NTL has been restored (for now!!). Because they dealt with it so quickly I will overlook the fact that I had to call about it in the first place.

Ian . . .

08-06-2006, 18:11	#4
ianpstark Inactive Join Date: Jun 2006 Location: Yateley, Hampshire Services: VM XL Posts: 18	Re: New modem, bandwidth upgrade, horrible speed drop! Thanks guys! I cannot believe I missed the link - I searched for a good five minutes! Anyway, the sad news is: 1st 512K took 5172 ms = 99 KB/sec, approx 816 Kbps, 0.8 Mbps 2nd 512K took 5516 ms = 92.8 KB/sec, approx 765 Kbps, 0.75 Mbps 3rd 512K took 4484 ms = 114.2 KB/sec, approx 941 Kbps, 0.92 Mbps 4th 512K took 3875 ms = 132.1 KB/sec, approx 1089 Kbps, 1.06 Mbps Overall Average Speed = approx 903 Kbps, 0.88 Mbps I'm guessing this is indicative of a problem that needs to be reported to NTL. Meanwhile, does anyone have any thoughts about why it should drop so suddenly and so much? Cheers. Ian . . . ---------- Post added at 17:11 ---------- Previous post was at 16:05 ---------- UPDATE: I found a tier level check at NTL which, to my horror, told me I was on the 1mb service! AAARRRGGGHHHH!!! A call to Customer Services (I was talking to a human being within 30 seconds) had the problem rectified within about three minutes - during which time I also upgraded my package to include the unlimited calling plan. New test results: 1st 512K took 547 ms = 936 KB/sec, approx 7713 Kbps, 7.53 Mbps 2nd 512K took 500 ms = 1024 KB/sec, approx 8438 Kbps, 8.24 Mbps 3rd 512K took 468 ms = 1094 KB/sec, approx 9015 Kbps, 8.8 Mbps4th 512K took 907 ms = 564.5 KB/sec, approx 4651 Kbps, 4.54 Mbps Overall Average Speed = approx 7454 Kbps, 7.28 Mbps I am a) a happy bunny and b) my faith in NTL has been restored (for now!!). Because they dealt with it so quickly I will overlook the fact that I had to call about it in the first place. Ian . . .