[Begize]

We can all speculate as much as we like until the next time this happens about whether or not this is an attack or just another failure. As NTL are saying nothing about the previous weeks problems and only that this last one was a DNS issue, we're wasting our time because they are the only ones who know and they ain't telling.

I, as I suspect a lot of people on these forums also do, work in IT and have done for well over 15 years, most spent supporting large multi user systems. If a system I was responsible for failed just once like this there would be a full investigation and the customers would demand to know what the fault was and what we had done to fix it. If it was to do the same thing again days later, never mind three times, we would be talking breach of SLA's and financial penalties.

NTL need to remember that we are their customers, that we pay their wages and we deserve an apology, an explanation and details of how they are going to stop it happening again.

They need to show us some respect.