Cable Forum - View Single Post - Opening hours of department dealing with cancelations?

Chrysalis · 07-06-2006, 09:00

PIA of course ntl have royally messed up there, they have set a precedent when they started this sham of a discount policy meaning people ring up and expect the same because of this precedent.

Personally I think they should either say tough luck to anyone new trying it on (which they are going to do soon from what I heard one of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£20 caps on discounts not ongoing) or even better since noone on discounts is tied up long term they just say starting from next bill the discount is cancelled if you dont like it you free to leave.

Like james henry has said many times before that leaves ntl making more profit and they can then improve their service, these penny pinchers will go of to talk talk and the like realise what a mistake they made and with any luck they willcome back to ntl and pay the full price. If not then no big loss.

07-06-2006, 09:00	#30
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: Opening hours of department dealing with cancelations? PIA of course ntl have royally messed up there, they have set a precedent when they started this sham of a discount policy meaning people ring up and expect the same because of this precedent. Personally I think they should either say tough luck to anyone new trying it on (which they are going to do soon from what I heard one of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£20 caps on discounts not ongoing) or even better since noone on discounts is tied up long term they just say starting from next bill the discount is cancelled if you dont like it you free to leave. Like james henry has said many times before that leaves ntl making more profit and they can then improve their service, these penny pinchers will go of to talk talk and the like realise what a mistake they made and with any luck they willcome back to ntl and pay the full price. If not then no big loss.