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Originally Posted by Craig_e
What are you on? It's simple economics, the price is set by what people are willing to pay. If people don't want to pay it its obviously too high for what they're receiving. The christian nicey nicey approach isn't going to make a bit of difference to how many upgrades they do  |
Tosh! 'If people don't want to pay [the contratual amount] for what they're receiving', it doesn't mean that ntl (in this instance) are in the wrong. Maybe it means that these people shouldn't have agreed those
contractual terms in the first place.
As Chysalis says, it's fair enough if ntl wanted to offer it as a compensatory gesture in the short term, but why should they have to do it over an extended period just because the customer has decided that they don't want to pay the agreed amount anymore?