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zerolight · 06-06-2006, 21:42

I have this problem too. I downgraded from 10mb to 4mb to save a bit of cash. Then I discovered that the 4mb doesn't exist at present. So I decided to go back up to 10mb, and called CS. Very pleasant girl said no problem, apologised for the 4mb thing, and set me up on the system as 10mb again, and very kindly offered me that at half price for 3 months to boot.

So I recycle my modem and I'm still on 4mb (which is really 2mb). So I call back and CS confirm that I am definately on 10mb now. But I'm not. So I went to the automated online upgrade and checked what I was currently on. 4mb. I left it 6 hours. Checked again. 4mb. So I thought, lets try upgrading it myself. Error14. I can't get upgraded back to where I was yesterday. TS is now closed.

06-06-2006, 21:42	#34
zerolight Inactive Join Date: Jul 2003 Location: Glasgow Services: V+ and 50mb Broadband Posts: 169	Re: 10mb upgrade from hell I have this problem too. I downgraded from 10mb to 4mb to save a bit of cash. Then I discovered that the 4mb doesn't exist at present. So I decided to go back up to 10mb, and called CS. Very pleasant girl said no problem, apologised for the 4mb thing, and set me up on the system as 10mb again, and very kindly offered me that at half price for 3 months to boot. So I recycle my modem and I'm still on 4mb (which is really 2mb). So I call back and CS confirm that I am definately on 10mb now. But I'm not. So I went to the automated online upgrade and checked what I was currently on. 4mb. I left it 6 hours. Checked again. 4mb. So I thought, lets try upgrading it myself. Error14. I can't get upgraded back to where I was yesterday. TS is now closed.