Cable Forum - View Single Post - Opening hours of department dealing with cancelations?

Chrysalis · 06-06-2006, 00:58

Sort of agree with nugget, except I think people who have a service clearly below ntl's national average should get a discount until ntl resolve the problem. But someone in an area that has faultless digital tv/vod/10meg that runs at 10meg all day and all night even at 9pm should pay full whack as they recieving a grade A service.

So to summarise discounts should only be a form of compensation for substandard service not a way of competing. They should also be reviewed monthly not 3/6/12 months and probably be less generous.

06-06-2006, 00:58	#25
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: Opening hours of department dealing with cancelations? Sort of agree with nugget, except I think people who have a service clearly below ntl's national average should get a discount until ntl resolve the problem. But someone in an area that has faultless digital tv/vod/10meg that runs at 10meg all day and all night even at 9pm should pay full whack as they recieving a grade A service. So to summarise discounts should only be a form of compensation for substandard service not a way of competing. They should also be reviewed monthly not 3/6/12 months and probably be less generous.