I told them my Motorola was dead and they sent an engineer out to fit a new one.
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Originally Posted by apduk
Are you allowed to use your own modem if you buy one?
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No. You have to get the modem from NTL. Originally the customer was aloud to pay £150 for the modem which then entitled them to a £5 monthly discount on their NTL bill. This has now been removed.