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Pinkypants · 05-06-2006, 19:37

You can try requesting one but it is not guarenteed. My Samsung box regularly locks up so it is not just a purely PACE problem.

I would advise you to call up faults and advise them that your box is regularly not responding. Check your cables and connections and reboot etc and just advise the agent that this solves the problem for a while but comes back.

The agent should then book you an engineer to come out and hopefully he will bring you a nice new shiny samsung box.

Hope that helps.

05-06-2006, 19:37	#4
Pinkypants Inactive Join Date: Feb 2006 Location: Wales, UK Services: DTV Family Pack plus Sky Sports and Movies Collection, 2mg Broadband & TU Local Posts: 111	Re: Will NTL swap Pace 4001 for newer box? You can try requesting one but it is not guarenteed. My Samsung box regularly locks up so it is not just a purely PACE problem. I would advise you to call up faults and advise them that your box is regularly not responding. Check your cables and connections and reboot etc and just advise the agent that this solves the problem for a while but comes back. The agent should then book you an engineer to come out and hopefully he will bring you a nice new shiny samsung box. Hope that helps.