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Aragorn · 05-06-2006, 15:07

I used to have a Pace until it died last year, and yes it frequently locked up if you tried to do anything other than just watch TV!

I don't think you can 'ask' for a Samsung, just depends what the engineer has in the van when arrives.

Unfortunately, afaik, this is probably classed as 'known behaviour' and not a faulty box, so they can get away with charging for an upgrade.

You could always threaten to cancel and go for Sky unless they give you an acceptable solution. However, they may call your bluff!

05-06-2006, 15:07	#3
Aragorn Inactive Join Date: Apr 2004 Location: Minas Tirith, Gondor Age: 60 Posts: 3,458	Re: Will NTL swap Pace 4001 for newer box? I used to have a Pace until it died last year, and yes it frequently locked up if you tried to do anything other than just watch TV! I don't think you can 'ask' for a Samsung, just depends what the engineer has in the van when arrives. Unfortunately, afaik, this is probably classed as 'known behaviour' and not a faulty box, so they can get away with charging for an upgrade. You could always threaten to cancel and go for Sky unless they give you an acceptable solution. However, they may call your bluff!