Thread: Opening hours of department dealing with cancelations?
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Old 05-06-2006, 12:31   #17
Stuart
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
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Re: Opening hours of department dealing with cancelations?
Quote:
Originally Posted by Pia
Why would anyone pay more for something if they didn't need to?

NTL wouldn't give the discounts if they couldn't afford it, i'm sure even they aren't that silly.
I wouldn't pay more for something in a shop if i could get it cheaper by making a phone call
And yeah, as Fingy says, they are only open Mon-Fri!
They can afford it. They just cut the amount they spend on "luxuries" they don't need, such as Engineers, other staff and network upgrades. Simple. Don't believe me? Look at some of the posts by Escapee, and others. It's also simple economics. If they cut someone's prices by £20 a month, then that's £20 a month they don't have for upgrades.

As I have said in the past, I really don't think NTL should be giving reduced prices to those who threaten to leave. I personally would rather they spent that money on improving the network (and their support services) so that people are not tempted to leave anyway.
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