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Originally Posted by tubbles
I am sorry to jump back to the argument and, I could be wrong but, if the woman/man on CS said he was putting someone on to the 4mb service, would that be because they have changed all the billing services now and there is actually NO 2mb service now. I do realise that we are ALL still on 2mb but it may be a case of computer says nooooo. 
I remember the last upgrade did something like that (another free upgrade btw). If this is the case i hope that it will ease some peoples minds and everbody just chill. |
There is obviously no doubt that that's exactly what happened to me when I spoke to someone. The frustration comes when you know it's a simple fix. I would have thought that some kind of status page showing the regions and order they were due the upgrades, would save both NTL and their customers a whole lot of hassle?
I think what gets people annoyed is the not knowing part. Or that maybe their area was upgraded, but for some reason their modem didn't receive the upgrade. At least then you have some point of reference.