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Originally Posted by Doofy
When i rang tech support spoke to someone for 45 mins and despite me telling him it was in all this area i checked with all my neighbours and friends so it seemed likely. it was decided an engineer was to be booked he then told me if they couldnt find a fault with the modem then i would be charged for an enginner i hadnt asked for. Now i have to cancel the engineers call unreal it really is...
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If it is an area fault, then you won't have to cancel the apointment, it will cancelled for you and probably called when it back up to check.