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Originally Posted by ikthius
if you asked for the next teir down, and not specifically the 4Meg, then if she put you on to 2Meg then you effectively have the next teir down.......
ik
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No, I specifically said I wanted the next tier down now it had become 4meg. She confirmed that and changed my package.
When I called back she insisted I was indeed on 4meg now but that it was (yawn) "only up to 4meg". She even transfered me to Tech support where I was still told I am now indeed on 4meg and not 2 meg. I explained that even my upload speed was 20k and she said she didn't know what I was talking about when I mentioned upload speeds.
So I managed to draw my own conclusions that I am indeed on 2meg and the area hasn't been upgraded yet. Now if customer services and tech support both insist that I am on 4meg when I am clearly not, there is a problem.
It's just a shame that the real people spoiling this thread are people like chrisjones, who find it amusing to laugh at what can be real problems for some customers (not just the "when is my speed going to be changed") - people spend money on this service. I expected better when I pay my money. Especially when it comes to giving me simple information that should be a mouse click away.