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Originally Posted by Retrovertigo
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And just to point out one last time for anyone who had a dig at me. I explicitly told the girl on the phone that the 10 meg line was never anything like 10 meg for me, and I would be happy with the next tier down now it had become 4meg. Not once did she tell me it had yet to be implemented in my area and may well be another few weeks. And I'm sorry, but she should have done and no one could convince me otherwise. That's why I got all stroppy to begin with.
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Isn't it also fair to assume that the 'girl on the phone' was only passing on what she had been told?
That isn't to say your complaint isn't valid, she should be better informed, but I don't think she intended to mislead you?
