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Originally Posted by chrisjones
That would be all very well if they were actually advertising thier 1mb service as 'upto 4mb' - thing is they arnt... so your point is?
The thing people need to remember is those eligable ARE getting a 4mb upgrade at somepoint in June - no-one is telling lies or bending the truth. Granted the CS teams should be dealing with enquiries a little more tactfully, but we all know what NTL's CS is like.
Like anything in progress it can take time. The upgrades are taking place, just be patient.
I dare say some of you are gonna bugger up your mains switches re-booting your modems every 15 mins at this rate.
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Erm, you might like to try reading the post I quoted, and the exchange of posts just before.
Those of us already on 2Mbs have no cause to complain about NTL if they advertise 'up to 4Mbs' on their ad becuase we're already getting what we contracted for - up to 2Mbs. However, a new customer who takes out a contract with NTL based on an ad stating 'up to 4Mbs' would have a case against NTL if - as is the case - there was no chance of them getting any more than half of what they bargained for.
'Up to' is
not synonymous with 'less then'