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Originally Posted by Retrovertigo
Ok maybe my "up to 50 meg" comment was a bit over the top. But surely something should be in place to make sure there is a minimum service that should be provided? I don't think expecting 50-60% of the advertised speed is too much to ask? but I didn't even get that. I was getting "up to 4 megs" which is the next tier down speed wise now. Isn't that when it DOES become false advertising?
It's all well and good saying lifes a bitch. But why should someone paying for a 10 meg service only get around 2 meg while someone in another city gets the full whack of 10 meg?
That's not life being a bitch. That's NTL not having a decent infrastructure in place and so provide whatever crappy speeds they can get away with - safe in the knowledge that it's advertised as "up to". Not good enough I'm afraid.
They should be wanting to provide me with 10megs and keep my £35. NOT, be happy for me to downgrade and instead get £25 off me.
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Tell yah what ... instead of venting your grief at me call up NTL and cancel! Its quite clear that you understand the issues that NTL are having with the 10MB service, so why the hell are you still paying for it?
My quote about 'life being a bitch' was in refference to the way NTL advertise thier services, it had NOTHING to do with the 10mb service.