[James79]

Well, as stated previously, arrangements had been made for an engineer to call between 5pm and 8pm today. I had decided to leave work at around 4pm, just to make sure I was there.

Got a phone call at 2.30pm (when I was in a meeting) from home saying that the Engineer had just rang to say that he would be there soon - in fact he arrived at some time after 3pm.

He didnt have to do much - said that without testing the whole thing - he knew it would be the Terajet Modem. Apparently, with the approaching updates, NTL had updated the firmware of all modems - this (for some reason) failed to work with the terayon modems, so they roled back the firmware, and broke them all. Thats what he said anyway!!

So, the Terajet has been replaced by a nice little NTL 250. As yet - no connection losses and the internet seems to be an awful lot faster than it ever was before.

If you've got a Terayon Modem and are having connection problems, my advice would be to report it to faults, persevere with the outsourced customer services and see if they can arrange an engineer to call!

James