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Originally Posted by Vegeta
The Samsung boxes can't handle the full 10mbit?
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No, it was at the end of last year I think when we received a letter from NTL saying something to the effect that the 3mb was being upgraded to 10mb but because we had a Samsung box it could only handle 5mb.
If we wanted to upgrade the box we could pay an extra £50 to do so. Given that it had only been a couple of months since they replaced our Pace with the Samsung in order to get the 3mb, and a complete farce the "Engineer" made of that, we decided not to bother.
I can't tell you how tiny that letter made you feel. It effectively said "we're giving everyone an upgrade to 10mb, except you - because you've gotta pay extra". I know that wasn't what they meant to say, but that's how it came across. As a loyal customer (we get BB, phone, and TV from NTL) paying top-whack for BB (£37.99 at the time, £34.99 since), the "gives us fifty quid" letter felt like being kicked in the gut.