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Originally Posted by JonR
We've just downgraded from the 10mb to 2mb/4mb, having seen the new 4mb tier on NTL's website.
Since the 10mb "upgrade" we've only ever got between 1mb - 4mb, usually towards the bottom end of that. I figured we might as well pay for 4mb and get 1-4mb than pay for 10mb and get 1-4mb.
The impression we got from the person on the end of the 'phone is that we aren't the first customer to do this today. I think it's going to be a popular pastime now.
Frankly, though, if they would have changed our STB to one that would allow us to get the 10mb we were paying for, we wouldn't have downgraded. So by putting us off with the £50 fee that would have been required to upgrade the box, they're now going to lose £120 per year. Would it not have made more sense to upgrade the boxes for free, then they would have kept that £120 per year?
What kind of business sacrifices long-term gain for short-term fleecing of the customer? Still, when NTL changed the Pace boxes to Samsung ones (to handle 3mb) that couldn't handle the 10mb that was clearly just around the corner, it demonstrated all-too-plainly their incredible lack of forward thinking. Barmy.
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That remark is the best description of how NTL is being run at present I have seen. Would be interesting to see if they do have any future business plans long term one or is this now going to be the norm jumping from one month to the next and hope to stay one jump in front of bankruptcy.