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Originally Posted by Chris W
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Originally Posted by unlimited
You have been told complete and utter bull****. It does not take 72 hours and if i was you i would be screaming blue murder at them to fix it now. Anyone with a ounce of intelligence should be able to fix your problem using blue tools and sabs acka harmony. But there again it will be good old India who will deal with you, If i was you i would start looking HERE and HERE for other options. |
Urm actually there is less bull in this than you think.
Normally removing and readding a modem takes 10minutes. However, if the modem get stuck "pending delete" or "pending create" then it can take upto 72hours to resolve. An "ounce of intelligence" doesn't help at all if a modem gets stuck pending, so perhaps before you slag off ntl's staff then you should consider all the factors.
In this case the OP was indeed misinformed, there would have been no need to send an engineer. Worst case scenario- first line support escalate to BBST, who send details to FMET, who escalate to Harmony Ops if it still can't be resolved. Realistic time scale- 72hours. |
So at the end of the day he was misinformed and the fault was not fixed the first time. It then took more calls on a paid for number to get it fixed, Nice little earner for NTL, If they keep that up they might be able to buy a proper billing system. Sorry but i stick by what i said.