Not to sure why how they manage to screw things up, I called technical support yesterday because of the slow speeds I’d been getting lately (Last 3 weeks) she told me there was an overload in my area and not to sure when it’d be sorted which is why sites weren’t working and which is why I’d been getting speeds as low as 300K or less on the 10Mbps service.

She said to keep using my proxy until they sort out the overload.

She then told me she was going to do something to my modem which would improve the speeds, after telling me to go into safe mode with networking and to go to www.microsoft.com , to download Microsoft Malicious Software Removal Tool and a load of other bullsh*t/

I did what she asked, turned my modem off and got put on hold.

She came back to tell me to switch the modem on in 10 minutes and it’d be sorted and I’d have much better download speeds.

I waited for a bit and turned the modem on, turned out NOTHING worked, the “Ready” light on the modem was off, about 5 hours later I called back to tell them this.

Turns out the woman I spoke to before had unregistered my modem from the account, she told me it’d take 72 hours before I’d be able to use the internet again, I explained the woman told me before it’d take 10 minutes, she said there was nothing she could do and to wait for 72 hours, she said if in 72 hours it still wasn’t working I’d have to arrange for an engineer to come over to register the modem to the account again.

What I don’t understand is how did me reporting slow speeds turn into this?
Why did she unregister the modem from the account and lie to me saying it’d take 10 minutes?
Why do they keep accepting new customers in the area if it’s overloaded?
Why does an engineer need to re-register the modem to the account, why can’t it be done over the phone?

I’m in college at the moment posting this, gotta wait till next week or even longer if an engineer is needed to be called out.