Thread: Speed Increases 1st June - 2meg to 4meg
View Single Post
Old 01-06-2006, 11:22   #376
James Henry
Permanently Banned
 
James Henry's Avatar
 
Join Date: Apr 2006
Posts: 562
James Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these parts
Re: New Speeds - June 1st
Quote:
Originally Posted by sherer
some communication on where this will be happening in each region would be nice plus details on whether we have to reboot our STB or cable modem
Well a time has been given already, some time in June. You do not have to reboot anything, if you needed to you would have been told that you do. You'll be brutally torn away from the interweb briefly and when you reconnect you'll have the upgrade.

Quote:
it's great that they are rolling this out but it's still done in a slap dash fashion and we have to check ourselves to see if we are upgraded rather then them telling us which isn't right.. what about all the people who don't even know about this forum and other sites like this
Well all the people who don't read this forum will have received some marketing material informing them of the upgrade, and I think details were printed on monthly statements as well.

I don't really see the major problem with this and think it's all just a symptom of impatience. Nothing wrong with that but no point in getting too upset and trying to make the cableco out as being incompetent for not giving an exact date for each area, especially as areas may be done in sections so it'd just create more grief as one person in RG12 has upgrade but another person in RG12 doesn't as they connect to different bits of kit at ntl one of which has had the settings changed and another which hasn't.

ntl are likely to roll this out in phases to each area anyway just to monitor the impact on the networks of the upgrades and make sure that it's around the levels they were expecting. Something ntl don't want to do is to open the taps and have everyone get just a trickle as there's not enough capacity there.

In some areas I expect also the upgrades are pending capacity increases and as soon as the capacity upgrades are done so the tier upgrades can happen. To promise a date on these then have the capacity upgrade fail for any one of the number of reasons a resegmentation can fail and delay would cause more complaints than being vague.
James Henry is offline   Reply With Quote