Cable Forum - View Single Post

James79 · 31-05-2006, 22:11

I would much prefer that NTL actually sort out the quality and reliability of their connection and support before any upgrades tale place.

Ive been having connection problems over the last 6 weeks - rang them last week and was told that they would arrange a call back for within 48 hours regarding the booking of an engineer call out - Almost a week later, I actually got the call back!!

This just isnt good customer service now is it??

31-05-2006, 22:11	#13
James79 Inactive Join Date: Nov 2003 Location: Belfast Age: 46 Services: VIP Pack including (V+ HD & VHD Box), Sky Sports & Movies, Up to 152Mb. 1 Additional VHD Box Posts: 389	Re: schedual for upgrades? I would much prefer that NTL actually sort out the quality and reliability of their connection and support before any upgrades tale place. Ive been having connection problems over the last 6 weeks - rang them last week and was told that they would arrange a call back for within 48 hours regarding the booking of an engineer call out - Almost a week later, I actually got the call back!! This just isnt good customer service now is it??