to be honest it seems to be a random fault that comes and goes.
when i was on the phone to NTL 1st or 2nd time they acknowledged a problem, other times they couldnt see anything wrong.
There deffinately seems to be packet loss, somewhere and the nott-2t-core shows high pings, today browsings seems fine but not tried any gaming yet.
[img=http://img336.imageshack.us/img336/7294/tracertntlworld1lw.th.jpg]
whats the best way to diagnose packet loss?