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Originally Posted by Gizzy
A genuine letter to NTL:
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That's been doing the rounds since the 90s at least, addressed to various companies and customised according to needs. It's about as genuine as a survey showing ntl coming top for customer service.
---------- Post added at 15:01 ---------- Previous post was at 15:00 ----------
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Originally Posted by Gizzy
It's great that you are happy with a substandard service
Quote from customer concern at ntl: "well im sorry but to tell you the truth you would be better with adsl in your area if you can get it, we have so much hassle in your area that it's not economically viable to fix it, it's a physical cabling problem"
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Steady on old chap. His service works pretty well. Feeling a bit frustrated that you spent days faffing around shoving stuff through proxies trying to blame them for RF faults mebbe? These faults can be very very granular indeed. Your next door neighbour could be fine while you're munted, although obviously in this case that's not really true.
The fact they can't be bothered to maintain their plant and resolve the network issues is absolutely astonishing. Have you considered speaking to trading standards, the DTI and your MP about this? The admission above is a bit of a smoking gun to be honest, that they know the service is broken but refuse to fix it is an admission that they are selling a service not fit for purpose. Take them to the cleaners to be honest mate, them saying the above is pretty firmly extracting the urine. Do you have this in writing?