Cable Forum - View Single Post

27-05-2006, 11:59

Firstly NTL do refund bank charges!! But they won't do it via the phone it has to be documented, the bank will write to you to advice you that NTL have taken the payment and it was rejected, reasons and the appropriate charge.

NTL have taken money from my account before 2 weeks after I made the payment via credit card. Don't give up faith once you have this in hand it will happen, you will get it on your bill, while some argue I want the money at the end of the day its 30.00 less that goes out of my account when the bill is due.

As for the emails there is no guarantee that this will reach you just like post, however generally with a postal run they will have a record if its been printed whereas with email they have no record, if anyone in NTL does then tell me why I never get mine!!!!!!!

27-05-2006, 11:59	#14
xathras Guest Location: Manchester Services: Family Pack Digital TV with PremiershipPlus Season Ticket. 10Mb Broadband Talk 24 Unlimited Teleph Posts: n/a	Re: NTL caused me bank charges Firstly NTL do refund bank charges!! But they won't do it via the phone it has to be documented, the bank will write to you to advice you that NTL have taken the payment and it was rejected, reasons and the appropriate charge. NTL have taken money from my account before 2 weeks after I made the payment via credit card. Don't give up faith once you have this in hand it will happen, you will get it on your bill, while some argue I want the money at the end of the day its 30.00 less that goes out of my account when the bill is due. As for the emails there is no guarantee that this will reach you just like post, however generally with a postal run they will have a record if its been printed whereas with email they have no record, if anyone in NTL does then tell me why I never get mine!!!!!!!