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Originally Posted by Chrysalis
I am going to hazard a guess its a problem with the billing system rather then the config server sending out to modem. My reasons are.
Online upgrades are always instant, so presumably doing changes via different method, ironically everytime I have upgraded online I carry on getting billed for old tier for many months after  .
Once I was with a guy on the phone helping diagnose speed issues (not through normal channels) he was able to change my config at a whim no 1 tier change a month crap, no 48 hr wait, instant everytime and the modem rebooted itself automatically.
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I'm well aware of the billing system issue - my parents, through a combination of what you mention above, a retentions discount and an ancient credit for paying by dd only pay £8.99 per month for the 10Mb service!
Although I've noticed the last 2-3 months they've taken steps to try and prevent this from happening (finally, its been like this for years!)
What you describe above about the service level being changed on a whim is where the service level is changed on the provisioning account, same as online upgrade - this will of course be ok when everything is working fine, but this isn't the same in the circumstances. I'm doing overtime tommorrow in work sifting thru ResponseTek stuff, so I'll be able to have a chat with my TS contact see whats happening.
OP, can you confirm if you've replied to my email at all? I'm not able to access my work email from home to check but if not can you please respond... thanks.