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Originally Posted by gavnad
i think its dependant if the amount changes,,,,,if it remains static say for a monthly subscription there is no need to notify each month....and as you say its not law just a guidline set down by BACS for all DD originators to follow...ultimate sanction for not following would be to have their licence revoked
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It becomes subject and party to law when it forms a core element of a legal agreement or a term or condition thereof (in this case parts 6.2 & 6.4 of the NTL T&Cs which are governed by consumer contract law). The "around fourteen days" referred to earlier was being generous to NTL in that I was affording them a weekend either side of the 10 (working) days.
Karly - I hope you got this sorted. I love this "it will be credited to your account next month" malarkay from NTL. Someone ought to tell them they're not a bank and that they are not licenced to operate savings or deposit accounts.
Assuming that you are in the right on all counts then if NTL have taken real money from you which they are not due and the best they offer you is some Mickey Mouse type of credit on your account simply inform them, politely, that you consider their actions to be tantamount to theft and that unless you are refunded in full, along with any associated bank charges which you have incurred as a result of their incompetence, you will take legal action to reclaim your monies, associated charges and legal costs.
Send a letter to their Company Secretary detailing these facts and request confirmation from him, in writing, that information pertaining to these two most recent incidents has not been shared with any third party which might adversely affect your credit worthiness.
Additionally do as Chris said earlier (above). Involve your bank and demand to know what protection they are affording you in respect of NTL's incompetence.