Quote:
|
Originally Posted by jtwn
No I agree that it actually is just an instant thing. However when I regraded only a few days back through TS, they told me it would take 2 days. How long did it take in the end? Two days.
Moral of the story? Upgrade online if you can  |
Thing is, in these circumstances the account that stores all ntlworld and cable modem config settings (the internet provisioning account in Harmony) is showing that the OP's modem is set for 10Mb - so when his cable modem boots it knows which config file it needs to download from the TFTP server, in basic terms. This isn't happening as clearly his cable modem is properly configured for 10Mb on the provisioning account (not the usual story here of a customer being billed for one service level and being configured for another) - he's configured for 10Mb and is being billed for 10Mb, but his cable modem is still being sent the TFTP file for the bronze (1Mb) service level. This maybe an easy thing to sort out but unfortunately I don't have access in work to BlueTools to diagnose in any more detail, although I know a few people who do.
Therefore, if the OP went to upgrade online now it would show him as being on the top service level already (and even if he wasn't TS wouldn't have said you need to change the service level with customer services; rather than saying 48 hours to get this sorted).
Basically,
unlimited is most probably correct in his diagnosis.