Just had my next bill (the last one was brill) and it was £27.05 and i was expecting it to be 23 ish so i thought i'd ring up and make sure they're doing it right...
Anyway, turns out that it was right, and i said well how come i've got call charges on there when i've got TU24, he said it's a premium call.
I said but i've got call barring i thought i couldn't ring them, and he said no that only blocks high rate ones... So then he said he'd refund me £5 since i didn't know that...lol
Then i thought i'd point out that my broadband wasn't living up to much and i've never had above 1 meg speed since i should be on 2 meg, and he said he's sent a refreshed signal and it should be okay so i'll reboot soon and check that!
He also said that from 1st June i'll be on 4 meg, and he made it sound exclusive to me lol, and he gave me an 0800 number direct to retentions so that they can sort anything out for me if i have any more problems.
10/10 for the guy named Lee (i think
), so the bill
was right, but they gave me £5 anyway
