[yer nice one]

hi all,

Ill start from the begining. I was/am on 1mb, went to the NTL upgrade page, entered my details and cliked the 10mb upgrade button, the process failed! error14 call CS,

I contacted customer services, and they told me i am on 10mb, i then checked the modem config files @ 192.168.100.1 the config file is still at 1mb.

I contact customer services again and they put me through to technical support, in India, the agent created a log saying from his system he see's me as 1mb but paying for 10mb.

Great. What am I ment to do now!!! everytime i contact CS they put me through to technical support...

Paying for 10 and getting 1. Not happy bunny