Thread: How am I best going about cancelling my NTL broadband?
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Old 25-05-2006, 11:15   #14
James Henry
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Re: How am I best going about cancelling my NTL broadband?
You're due for extreme pain from Tiscali, their definition of unlimited is scandalous and their adverts complete BS in my opinion.

Quote:
Originally Posted by Tiscali 'Unlimited' Fair Use Policy
A very small number of customers use Peer to Peer or file sharing software, which constantly sends and receives video and other very large files, throughout the day. This type of activity uses a lot of bandwidth and can significantly reduce the speed at which other customers can access the internet during peak hours. Approximately 1% of customers use more than 30% of the available bandwidth during peak hours. We don't believe this is fair to the vast majority of our customers. This fair usage policy automatically identifies the very small number of extremely heavy users and manages their bandwidth only during peak hours (6pm to 11pm Monday to Sunday), to protect the service for all our other customers.

If you are affected, we will contact you by email to let you know that your usage at peak hours is excessive and is affecting other customers. The email will be sent to both your Tiscali email address and your contact email address (if different) and will contain simple advice on how to reduce your usage. If your usage is still excessive, we will contact you again by email to ask you to reduce your sending and receiving of large files during peak hours. If your usage still remains excessive during peak hours, we will contact you a third time to advise you that we will be restricting your bandwidth during peak hours for the good of all other customers. This restriction will only apply during peak hours and there will be no restriction at other times of the day.
Their idea of heavy usage at peak times is pretty small to say the least, 500MB in a day has been known to get people flagged and just a few GB a month at the wrong times and you're getting the nasty-o-gram.
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