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Originally Posted by Mr Angry
Usually yes, but rules of thumb, in fact rules generally, don't normally apply when the other party is NTL. Personally I wouldn't afford them the opportunity of making a mistake, to your detriment.
Give them the normal 30 days notice and confirm that they acknowledge same. On day 30 if / when they disconnect your broadband then immediately cancel your direct debit (in writing) to your bank.
NTL should shortly thereafter issue you with a closing statement which you then pay and, hey presto! you're sorted.
Assuming the closing statement can't be issued until you have fulfilled your statutory obligation under the terms of the contract (30 days notice) they cannot levy an additional £4.00 charge for you deciding on payment by a method other than by direct debit because you are no longer under any contractual obligation to them.
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What is this 'closing statement' I'll have to pay?? How much is it? And what if I've gone through the procedure of cancelling as mentioned earlier, but find my connection is still working the day after the proposed cancellation date? Do I still stop my direct debit?